Refund Policy — dualog
Last updated: 7 August 2026
1. Where you paid decides who refunds you
Web purchases. Our order process is conducted by our online reseller Paddle.com, who is the Merchant of Record. Refunds for these orders are issued by Paddle at our request or under this policy. Write to dualog.dev@gmail.com from the email address you used at checkout, or contact Paddle directly at paddle.net.
Purchases by Russian card on the web. Payments go through YooKassa. The refund is returned to the same card, usually within 10 business days of approval.
App Store and Google Play purchases. Refunds are handled by the store under its own rules — we cannot issue them. Use reportaproblem.apple.com for the App Store, or Google Play’s order history for Play.
2. When we refund
14 days, no reasons required. We refund any first purchase in full within 14 days of payment: a monthly or yearly subscription, or the one-off “Happily ever after” payment.
Renewals. If a subscription renewed and you had not used the paid features in the new period, write to us within 14 days of the charge — we refund it. Cancelling auto-renewal at any time is free and always available.
Something is broken. If a paid feature does not work and we cannot fix it, we refund you regardless of how much time has passed.
Paid twice. One payment covers the couple. If both partners paid, the second payment is refunded in full — you do not need to ask, though writing to us speeds it up.
3. When we do not refund
After 14 days, for a period you have already used, we refund the unused remainder only where the law of your country requires it.
Breaking up does not refund the payment: shared access ends, but the partner who paid keeps ads turned off — indefinitely after the one-off payment, or until the end of the period already paid for after a subscription. See the Terms of Use.
We may decline a refund where a payment shows signs of abuse: repeated buy-and-refund cycles on the same account or card.
4. Your statutory rights
This policy adds to your rights under the law of your country and does not limit them. In the EU and the UK, digital services carry a 14-day right of withdrawal; by starting to use paid features immediately you agree that provision begins at once, which does not affect the 14-day refund we offer above.
5. How long it takes
We answer within 3 business days. An approved refund goes back to the original payment method: cards usually take 5–10 business days, depending on your bank.
Contact
Refunds and payment questions: dualog.dev@gmail.com